Privacy Policy for PayeLoad Contractors

Effective Date: August 26, 2020

Updated March 19, 2024

PayeLoad may collect personal information in connection with your activities as a PayeLoad Driver, or "Contractor." This Privacy Statement explains how PayeLoad, LLC ("PayeLoad," "we," "us," or "our") handles your personal information when you visit or use the PayeLoad Driver web pages, including but not limited to driver related content and services available at payeload.com and https://www.payeload.com/drivers/sign_up (the "Site"), the Contractor mobile application, and any other website or mobile application that links to this Privacy Statement (collectively, the "Contractor Services").

Please review this Privacy Statement carefully. By using the Contractor Services you consent to the use and sharing of your personal information as described in this Privacy Statement. If you do not agree with these practices, please do not use the Contractor Services, or otherwise provide us with your personal information.

Your access to and use of the Contractor Services are subject to our Terms and Conditions, which define some of the terms used throughout this Privacy Statement. A separate PayeLoad Privacy Statement provides information on how PayeLoad collects and uses customers' personal information, including information you provide to PayeLoad as a customer through the PayeLoad website or mobile application.

Collection of Information

When you use the Contractor Services we may collect or receive information about you.

Information Your Provide Directly

You may provide information to us when you use the Contractor Services, including when you sign up to become a Contractor, authorize a background or driving history check, register as a Contractor, participate as a Contractor, participate in direct deposit, contact us with inquiries, or otherwise access or use the Contractor Services. This information may include your name, email address, phone number, preferred region and city, address, social security number, driver's license number, vehicle and registration information, insurance information, bank and bank account information, including routing and account numbers, order payment information, including expense reimbursement requests, and other information that may identify you.

Information We Collect Automatically

We may receive and store certain information about you and your device(s) automatically when you access or use the Contractor Services. This information may include:

• Information related to the device you use to access the Contractor Services;
• The type of web browser and operating system you use to access the Contractor Services;
• Your IP address;
• The domain name of your Internet service provider;
• Your location (see Location Information section, below);
• The specific pages you visit, content you view, features you use and the date and time of your visits to the Contractor Services; and
• Your search terms, the website you visited before you came to the Contractor Services, and other clickstream data.
• When you participate as a Contractor through the Contractor Services, we may also receive and store information related to your deliveries, including:
• Date and time of the sign-up and log-in;
• Delivery acceptances and declinations and your associated acceptance rate and cancellation rate;
• The number of deliveries you make;
• The date and time of delivery acceptances, declinations, cancellations, pick-ups and completions;
• The amount of time to complete a delivery;
• Delivery route information;
• Payment amounts associated with each delivery;
• Tip amounts;
• Customer ratings and other feedback; and
• Your location (see Location Information section, below).

Use of Cookies

We use cookies, web beacons, pixels, and similar technologies ("Cookies") to collect information and personalize your experience with the Contractor Services. Cookies are small web files that a site or its provider transfers to your device's hard drive through your web browser that enables the site's or provider's system to recognize your browser and remember certain information. We use Cookies to improve your convenience, for example, to recognize you when you return to the Contractor Services and to remember information you have already provided. We may also use Cookies to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests. You may disable the use of Cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the Contractor Services. For more information on Cookies and how to disable Cookies visit www.ftc.gov/ftc/cookies.shtm or www.usa.gov/optout_instructions.shtml.

Use of Information

We may use the information we collect or receive about you to:

• Process your information when you sign up to become a Contractor, including background and driving history checks;
• Create your Contractor account and determine whether you may access the platform;
• Set up your direct deposit, calculate payments owed, and issue payments to you;
• Allow you to connect to delivery requests;
• Facilitate the completion of deliveries;
• Verify whether you are present in the city or region in which you intend to service;
• Assess whether you have met requirements for promotional or incentive pay programs;
• Assess supply, demand, and other factors associated with aggregate business progress;
• Assess activity and acceptance rates, customer ratings, and other factors associated with Contractors' impact on the PayeLoad platform;
• Contact you with promotional offerings or other communications that may be of interest to you;
• Respond to your questions and assist with any problems with the Contractor Services;
• Link your Contractor account to your PayeLoad account, if you already have a PayeLoad account or if you create one in the future;
• Personalize the content and features you see when you visit the Contractor Services;
• Serve advertisements tailored to your interests;
• Improve the content and functionality of the Contractor Services;
• Help the Food Service Providers on our platform improve their offerings;
• Better understand Contractors' demographics, interests and behaviors;
• Enhance other information we have about you to help us better understand you and determine your interests;
• Provide recommendations to you;
• Manage our everyday business needs, such as auditing, administration of the Contractor Services, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Service, or to comply with the law;
• Calculate the total number of visitors to the Contractor Services and to each page or feature of the Contractor Services.
• We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions or the like, but not including your personal information and any requests, comments or concerns regarding your personal information, will be treated as non-confidential and non-proprietary.

Location Information

To participate as a Contractor, you must permit the Contractor Services to access location services through the permission system used by your mobile operating system ("Platform") or browser. We may collect the precise location of your device when the Contractor app is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in your preferred region or city when you begin a delivery, connect you with delivery opportunities in your zone, and track the progress and completion of your deliveries. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the Contractor mobile app. If you choose to disable the location feature through the settings on your device or Platform, PayeLoad will not receive precise location information from your device, which will prevent you from being able to provide delivery services and receiving delivery opportunities in your area.

Camera Access and Image Collection Policy

We are committed to ensuring transparency and protection of privacy concerning the users of our mobile application. This section of our Privacy Policy specifically addresses our practices regarding the access collection, usage, and handling of image data.

Camera Access

Our application requires permission to access your device's camera. This permission enables contractors (drivers) to upload images directly through the app, which is an integral part of completing delivery requests. Camera access is requested solely for this purpose.

Collection of Image Data

We collect images that you, as a contractor, capture using your device's camera. These images typically include photographs of the delivery paperwork and the materials that have been delivered. The collection of these images is essential for verifying the delivery process and ensuring accurate documentation of the transactions.

Use of Collected Images

The images collected through our mobile application are used in the following ways:

• To provide proof of delivery, thereby facilitating the successful completion of delivery requests.
• To enable customers who placed the order to view the photos of the paperwork and delivered materials through our web application, where they have the option to view and save these images for their records.

This use of image data is limited to the purposes outlined above, which are directly related to the functionality of our delivery service.

Handling and Sharing of Image Data

The handling of the images collected through our mobile application adheres to the highest standards of data protection and privacy. Access to these images is strictly limited to:

• The contractor who uploaded the image.
• The customer associated with the specific delivery request.

We do not share or use the collected images for any purposes other than those disclosed in this policy. We employ robust security measures to safeguard the images from unauthorized access, disclosure, alteration, and destruction.

User Consent and Control

By using our application, you consent to the collection, use, and sharing of your image data as described in this policy. We provide you with full control over your data, including the ability to manage camera permissions directly from your device's settings. Please note that disabling camera access may affect the app's functionality related to delivery confirmations.

Compliance and Commitment

We are dedicated to complying with all applicable laws and regulations, including Google's User Data policy, regarding the handling of user data. Our practices are designed to ensure transparency, security, and respect for user privacy. Should you have any questions or concerns about our handling of image data or any other privacy matters, please contact us at privacy@payeload.com.

Sharing with Third Parties

To promote the safety and quality of the platform, we may share your information, including your contact information, vehicle information, location information, ratings, and other information with customers and our Food Service Providers. To help us run our business, we may also share your information, including information that may identify you, information you provide directly, and information we automatically collect, with entities that provide services to us, including third parties that provide payment and direct deposit processing, background and driver history checks, advertising services, web analytics, data processing, IT services, Contractor support and other services. We may also disclose aggregate, anonymous information to these third-party service providers.

When Required By Law

We recognize that information related to your activities as a Contractor could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of PayeLoad users, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity.

Corporate Transactions

In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction.

Accessing and Correcting Your Personal Information

Keeping your personal information current helps ensure that we provide you with the most relevant services. You can access and update your personal information via your Account profile. While we are ready to assist you in managing your registrations, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to payments issued to you for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

PayeLoad may retain aggregate or anonymized data indefinitely.

Third Party Sites

Some of the functionality on the Contractor Services may be provided by third parties that are not affiliated with PayeLoad. These entities may collect or receive certain information about your use of the Contractor Services and your activities over time and across different websites, including through the use of cookies, web beacons, and similar technologies. For example, we use services like Google Analytics to help us see traffic patterns on the Contractor website. PayeLoad is not responsible for the privacy practices of these entities. In addition, the Contractor Services may contain links to other websites not operated or controlled by PayeLoad. Such websites are not under our control and we are not responsible for their privacy policies or practices. If you provide any personal information through any such third party website we recommend that you familiarize yourself with the privacy policies and practices of that third party.

Social Networking

The Contractor Services may enable you to access social networking services such as Facebook, Twitter, or Instagram, among others (collectively, "Social Network") directly or indirectly through the Contractor Services. You may also have the option of posting content to a Social Network when you access content through the Contractor Services. For example, you may refer a friend to become a Contractor via Twitter or Facebook links through the Contractor Services. Keep in mind that your activity on a Social Network is governed by that Social Network and not by PayeLoad, and may be visible or accessible to the public. You may also choose to enable or log in to the PayeLoad app and www.payeload.com via a Social Network, as described in more detail in our PayeLoad Privacy Statement. Your Contractor account and information collected through the Contractor Services may, at times, be linked to your PayeLoad customer accounts and any affiliated Social Networks you have enabled via PayeLoad.

Your Choices

If you are a registered Contractor you may access and modify your personal information by logging into the contractor site using your username and password and visiting the relevant pages. You may disable our ability to use cookies by using the cookie controls in your web browser (see "Use of Cookies" section above).

If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to "opt-out" of receiving future marketing or other communications.

You may also contact us at privacy@payeload.com to access, modify or request deletion of your personal information.

Your California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, the law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by PayeLoad pursuant to Section 1798.83 of the California Civil Code, please contact us via the email or mailing address provided below. Please allow 30 days for a response.

California Do Not Track Disclosure

PayeLoad does not have a mechanism in place for responding to browser "do not track" signals or other similar mechanisms used to limit collection of information for use in Online Behavioral Advertising.

Referral Program

PayeLoad allows Contractors to invite others to sign up to become Contractors by submitting a name and email address to PayeLoad. If you and/or the person you referred meet certain criteria, we may offer a promotional value when someone becomes a Contractor through your referral link or a referral number provided by PayeLoad. When you sign up to become a Contractor, you may also enter the phone number of the Contractor who referred you to the sign up page. By choosing to provide another individual's name, phone number or email address, you represent that you have received consent to provide his or her name, phone number or email address to us. PayeLoad will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program.

International

PayeLoad is based in the United States and, regardless of where you use the Contractor Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. Any information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using the Contractor Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.

Security

PayeLoad has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. However, no online activity is ever fully secure or error-free. Therefore, PayeLoad does not guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any personal information or other information to PayeLoad.

You are responsible for safeguarding your username and password.

Changes to the Contractor Privacy Statement

The Contractor Services may change from time to time. As a result, we reserve the right to update or modify this Contractor Privacy Statement at any time and from time to time without prior notice. If we make any material changes to the way we use or disclose your personal information, we will notify you via email, at the email address you have provided to us.  If you object to any changes you must cease using the Contractor Services. Please review this Contractor Privacy Statement periodically by visiting this webpage. This Contractor Privacy Statement was last updated on the date indicated at the top of this page. Your continued use of the Contractor Services after any changes or revisions to this Contractor Privacy Statement indicates your agreement to the terms of the revised Contractor Privacy Statement.

Contact Us

If you have any questions or concerns relating to this Contractor Privacy Statement or our privacy practices please contact us at:

Email Address: privacy@payeload.com